Refund policy

RETURNS & REFUNDS

You have 30 days from the day your order arrives to request a return.

Items must be unworn, unwashed, with all tags attached and in their original packaging.

How to return

Email hello@wintrco.com with your order number and whether you'd like a refund or an exchange. We'll confirm your return and send you the details.

Returns are sent to: East Cottage, Fordon, YO25 3HT, United Kingdom

Please include your name and order number in the parcel so we can match it to your order.

Items sent back without requesting a return first can't be processed.

Return postage

Return postage is arranged by the customer. We'd recommend a tracked service and keeping your proof of postage — items remain your responsibility until they reach us.

Refunds

We'll email you once your return has arrived and been checked. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few days more to post it.

If more than 15 business days have passed since we confirmed your refund, email hello@wintrco.com.

Original shipping costs are non-refundable.

Exchanges

Available for UK customers. The fastest way to get the size you want is to return your original order and place a new one — that way your size is secured while it's still in stock rather than waiting on the return to arrive.

Please check the size you want is available before returning for an exchange.

Faulty, damaged or incorrect items

Check your order when it arrives. If anything is defective, damaged, or not what you ordered, email hello@wintrco.com straight away with photos and we'll put it right. We cover return postage in these cases.

Cancellation rights (EU and Northern Ireland)

If your order ships to the EU or Northern Ireland, you have 14 days from receiving it to cancel for any reason without giving a justification, and a further 14 days to send it back. The same condition requirements apply.

What we can't accept

Items that have been worn, washed, altered or damaged. Items that are marked, soiled, stretched or bleached. Items carrying the scent of aftershave, perfume, deodorant or smoke. Gift cards.

We reserve the right to decline returns that don't meet these conditions.